Privacy policy

Privacy Policy

This Privacy Policy describes how TopTouks online store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from toptouks.ee (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels and similar technologies ("Cookies"). Usage Data may include device information, browser information, IP address, network connection data and information about how you interact with the Services.

Information We Obtain from Third Parties

We may obtain information from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

  • Advertising and analytics partners using online tracking technologies.

Our payment processor is Montonio Finance, UAB, who acts as an intermediary for payment processing and is also an authorized processor of personal data. When you make a purchase, payment information (e.g., credit or debit card number, billing address) is securely handled by Montonio Finance, UAB on our behalf.

How We Use Your Personal Information

Providing Products and Services.
We use your personal information to process payments, fulfill orders, manage accounts, arrange shipping, and handle returns and exchanges.

Marketing and Advertising.
We may use your personal information for marketing purposes. If you are an EEA resident, the legal basis is Art. 6 (1) (f) GDPR.

Security and Fraud Prevention.
We use personal information to detect and prevent fraud and abuse. Legal basis for EEA residents: Art. 6 (1) (f) GDPR.

Communicating with You and Service Improvement.
We use your personal information to provide customer support and improve our Services.

Cookies

We use Cookies to operate and improve our Site. For information about Shopify-related cookies, see Shopify’s cookie policy.

You may manage Cookies through your browser settings. Blocking Cookies may impact functionality.

We recognize the Global Privacy Control (GPC) signal and treat it as a valid opt-out request where applicable.

How We Disclose Personal Information

We may disclose personal information to:

  • Service providers (IT, payments, shipping, analytics)

  • Business and marketing partners

  • Affiliates

  • Authorities where legally required

We do not use or disclose sensitive personal information without consent.

Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under 16 years of age.

Security and Retention of Your Information

We use reasonable security measures but cannot guarantee absolute security. Personal data is retained only as long as necessary to fulfill legal and business obligations.

Your Rights

Depending on where you live, you may have rights to access, delete, correct, port, restrict processing, withdraw consent, and opt out of targeted advertising.

We may verify your identity before fulfilling requests and will respond within legally required timeframes.

International Users

Your personal data may be processed outside your country. For EEA transfers, we rely on approved safeguards such as Standard Contractual Clauses.

Contact

Should you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

www.toptouks.ee
Address: Noole tee 14-4, Järveküla, 75304 Rae vald, Harju maakond, Estonia
Phone: +372 5036075
Email: info@toptouks.ee

For the purpose of applicable data protection laws, we are the data controller of your personal information.